Frequently Asked Questions

Most Popular Questions

• Can I use AuthSMTP to send mail from multiple email addresses?
• Which email programs are compatible with AuthSMTP?
• My ISP blocks SMTP on port 25 what can I do?
• How do I know which account I need?
• What is the maximum number of recipients I can use?
• What is the maximum size of message I can send?

All Frequently Asked Questions

• Which email programs are compatible?
• Which email programs are NOT compatible?
• What is SMTP?
• My ISP blocks SMTP on port 25 what can I do?
• What type of authentication should I use?
• Can I change my user name and password?
• Do you add advertising to my emails?
• What is the maximum size of message I can send?
• Can I use AuthSMTP to send bulk email?
• How do I know which account I need?
• Does AuthSMTP use POP-before-SMTP?
• How can I pay?
• My ISP proxies SMTP (port 25) how can I get around this?
• How do I renew my AuthSMTP service?
• Can I upgrade my account and how much will it cost?
• Do you offer a FREE SMTP service?
• My email gets caught as SPAM can AuthSMTP help?
• Why does my credit card statement say "GetOnline"?
• Why should I not use personal SMTP server software?
• What is the maximum number of recipients I can use?
• Do you block any domains or email addresses?
• Can I pay in another currency?
• Why do I need an email address to sign up?
• Can I use AuthSMTP to send mail from multiple email addresses?
• What do the SMTP error / reply codes mean?
• How do the message number and size quotas work?
• Can I use one AuthSMTP account on more than one computer?
• How do I access the online AuthSMTP control panel?
• I get a 'not authorized to send' error message?
• Do I have to change my POP3 server or POP3 username / password?
• How do you detect and stop SPAM / email abuse?
• Where are your servers based?
• Should I use the default or alternate port SMTP settings?
• Does AuthSMTP work with SMIME S/MIME?
• Do you offer a reseller package / discount or affiliate scheme?
• Do you have any information to reduce the spam I receive?
• How can I get AuthSMTP working with my Pocket PC device?
• Do you offer telephone support?
• What username / password should I use?
• Do you virus scan my outgoing mail?
• Can unused quota be carried over to the next month?
• Can I limit the size of attachments that can be sent?
• Do you support Mac computers?
• Can I authenticate on the 'from' address only?
• Do you offer free test accounts?
• Can I authorize to send mail from my whole domain?
• Can I connect to the IP address of your server?
• Do I get a POP3 mailbox with AuthSMTP?
• How do I recover my username / password?
• Why do the Microsoft Outlook Test Account Settings fail?
• Why should I not just use webmail when mobile?
• In the AuthSMTP Control Panel what is the 'admin' email address?
• Will my IP address show in the email headers?
• Can I authenticate based on my IP address only?
• Do I have to change my email program?
• Do you support SSL encrypted connections?
• Can I take a copy (duplicate) of emails sent?
• Do you keep a log of messages sent?
• What mailing list software do you recommend?
• Do you offer shorter term accounts?
• How many concurrent connections / threads can I use?
• How can I avoid getting spam complaints?
• How much are your prices in other currencies?
• Do you offer an anonymous SMTP service?
• What is SPF (Sender Policy Framework)?
• I get SSL errors when sending email?
• I cannot login to the Control Panel?
• Why is it best to send email as one message per recipient?
• What happens if I exceed my quota?
• Will my email address change do I send from ???@authsmtp.com?
• Is AuthSMTP a software program I install?
• Do I need to make changes to my MX (mail exchange) records?
• Can I send email from a form on my website?
• Can you handle .uk.com and other domain types?
• Why do you use PayPal for payments?

If you have any other questions please contact us otherwise return to our Home Page.